Privacy Policy

1. Introduction

We (“Deeside Insurance Brokers Ltd”) take your privacy seriously. This privacy policy describes how and why we obtain, store and process personal data (including, where necessary, sensitive personal data and the security standard we apply to protect your personal data.

We may update this policy from time to time and shall indicate on the web site when changes have been made.

2. How we obtain Personal Data

We will collect your personal data from;

1. Information you provide on our website.
2. You contacting us via telephone or face to face in our high street office

• Requesting an insurance quote

1. Preforming a Mid-Term adjustment to your policy, renewing your policy, or making a claim on your policy.
2. Completing surveys that we carry out
3. Information we receive from consumer reporting agencies.

• Information you provide to comparison sites with your consent

3. The Personal Data we collect

We may collect and process the below personal data about you;

1. Your name
2. Your date of birth

• Contact details such as address, telephone numbers and email addresses

1. Credit card numbers, credit records, banking information, payment records
2. Medical and health information
3. Criminal convictions and offences

• Financial history
• Employment and income information

1. Employment History
2. Driving licence numbers
3. Utility bill information

• Passport information

4. Why we collect it

We collect your personal data for a number of reasons and use it for the following purposes;

1. To be able to maintain communications with you
2. To arrange your insurance cover

• Administering claims

1. Quote Research and statistical analysis
2. Processing transactions through service providers
3. Facilitating premium finance agreements

• Credit assessments and other background checks
• Where we believe it is necessary to meet legal, security, processing and regulatory requirements

1. Business transfers where we sell whole or part of our business to a third party
2. Protecting against fraud, suspicious or other illegal activities
3. Building databases for use by us, our clients or insurers

We shall keep your information for a reasonable length of time for the above purposes

5. Who we may disclose your personal data to
6. Insures
7. Reinsurers

• intermediaries

1. Accident management companies
2. Loss adjusters
3. Regulators

• Police
• Professional advisors and auditors

1. Solicitor’s
2. Doctors
3. Physiotherapists

• Credit reference agencies

Any third parties that we disclose your personal data to are required by law to keep personal data secure and confidential.

6. Your Consent

Where we rely on your consent for the fair and lawful processing of your personal data or for marketing you can withdraw this consent at any time. If you decide to withdraw your consent we may no longer be able to continue to provide serviced to you and this may mean that we are unable to process your insurance policy or claim and your insurance cover may stop.

There are many circumstances that we will not require your consent to use your personal data such as;

1. The use Is needed for the performance of the contract between you and us
2. The use is needed for the performance of the contract, concluded in your interest, between us and a third party

• The use is needed, or legally required for the establishment, defence of legal claims, or to protect your interest

1. The use is needed by applicable law.

To withdraw your consent, you can contact Deeside insurance Ltd at any time via email, phone or written letter. (please see our contact details on our web page).

7. Requesting Data

 You have certain rights under the data protection laws to access your data that we hold. For more details on how we process your data or to request access to your data, please contact our data protection officer at Deeside Insurance Brokers Ltd.

8. Security

Keeping information about you secure is very important to us and certain sections of the site may encrypt data using SSL or a comparable standard. However, no data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

9. Questions?

Should you have any questions or complaints relating to this Privacy Policy or how we use the personal information we have about you, please see our complaints procedure. You also have the right to contact the ICO for any complaint you have regarding the way we handle and process your data by visiting https://ico.org.uk/concerns/ or calling 0303 123 1113.

Website User Agreement

1. Introduction

Use of this website and the services provided via it (“The Website”) are conditional upon you accepting the following terms and conditions. Unless otherwise specified, your acceptance of this User Agreement shall be indicated by your use of and/or registration with The Website. The Website is provided by Deeside Insurance Brokers Ltd and its suppliers (“we”/”our”/”us”).

These terms and conditions and our Privacy Policy, (together the “User Agreement”) form our entire agreement with you in respect of non-chargeable use of The Website and supersede any prior agreement or arrangement with you in respect of The Website.

If a company name is inserted in your registration request, then the User Agreement shall be between us and that company and accordingly unless the context otherwise requires, references to “you” and “your” in this User Agreement shall also be to that company.

2. Availability

We will endeavour to ensure that The Website is available 24 hours per day without any interruptions. However, we reserve the right to make The Website unavailable at any time or to restrict access to parts or all of The Website without notice.

3. Use

The Website is designed to enable you to contact us for product and service information. Except as permitted under applicable law, you must not use, copy, translate, publish, licence or sell The Website or any materials or information in The Website or the structure, overall style and program code of The Website without our consent. If you wish to make a request for consent, please contact us.

4. Your Contributions

You agree to only use The Website for lawful purposes and that any information that you provide in connection with, or which forms part of, The Website will be, as far as you are aware, true and accurate and will not infringe any copyright or trade mark, or any right of privacy, publicity or personality or any other right, whether registered or unregistered, of any other nature or any person, or be obscene or libellous or blasphemous or defamatory and you agree to indemnify us against all claims, proceedings, damages, liabilities and costs, including legal costs arising out of your breach of this term. We cannot make any assurances about the information or contribution made by any other user and you should exercise caution before acting or otherwise relying upon any information you obtain via the Website.

5. Links

The Website may include links to other internet sites. Without limiting what we say elsewhere, we make no representations or warranties about those sites or their content, nor that the links work.

6. Data Protection

It is your responsibility to ensure that that you give us an accurate and valid e-mail address and other contact details and tell us of any changes to them, however we cannot make any assurances about any other user you may meet using The Website. We comply with all applicable Data Protection laws in the UK. For a description of how we use your personal data, please see our Privacy Policy.

7. Intellectual property

The Website, its style and structure, and the materials and information on The Website are protected by copyright and other intellectual property rights, and may not be used by you except as expressly provided in this User Agreement. The authors of the documents in The Website assert their moral rights.

8. Our Liability

Since a substantial part of The Website is both free and available to all, it is a condition that your use of The Website is at your own risk. We shall not be liable to you or in breach of this User Agreement for any delay or failure to perform any obligation if the delay or failure is due to a cause beyond our reasonable control including, without limitation, the blocking or restricting of information to and/or from our network.

Except as expressly provided in this User agreement, we disclaim any further representations, warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill.

Save as provided below, we disclaim all and will not be liable in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or The Website for: (i) consequential, indirect or special loss or damage; or (ii) any loss of goodwill or reputation; or (iii) any economic losses (including loss of revenues, profits, contracts, business or anticipated savings), in each case, even if we have been advised of the possibility of such loss or damage and howsoever incurred.

Our maximum liability to you in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the Website shall be limited to £50. Notwithstanding any other provision of this User Agreement, we will be liable to you without limit for any death or personal injury caused by our negligence and to the extent that liability arises under Part 1 or section 41 of the Consumer Protection Act 1987 and for liability arising from statements made fraudulently by us.

9. Small Print

Either of us may terminate this User Agreement at any time. You may not transfer any of your rights or delegate any of your obligations under this User Agreement without our prior written consent. If we fail to enforce any provision of this User Agreement, that failure will not preclude us from enforcing either that provision (or any similar provision) on a later occasion. Nothing in this User Agreement shall confer on any third party any benefit or the right to enforce any term of the User Agreement.

This User Agreement is governed by English law and any dispute connected with this agreement is subject to the exclusive jurisdiction of the English courts. Nothing in this User Agreement affects your statutory rights as a consumer.

10. Complaints

If you believe that your intellectual property or other rights are being infringed, or if you are dissatisfied with The Website or any aspect of our service, in the first instance please contact us.

11. Marketing

We may at any point use marketing to promote our service online, it involves the following:

1. Third party vendors, including Google, show our ads on sites on the internet.
2. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. By visiting our website, you are accepting and consenting to the practices outlined in this privacy notice. The information we collect about you and how we use it. We may monitor telephone conversations, written communications and emails as well as collecting usage statistics and patterns on our website in order to improve and enhance our service. The statistics will not include information that can be used to identify an individual.
3. Use of cookies

We monitor the use of our website and track customer shopping patterns by using cookies. Cookies are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. If you would like to know more about the way cookies work, go to www.allaboutcookies.org

Our cookies only record the areas of the site that have been visited by your computer, and for how long. You do have the opportunity to set your browser to accept cookies or disable cookies, or to notify you if a cookie is issued.

If you decide to disable the cookie function on your computer it means that certain personalised services cannot be provided to you. It also means you may not be able to use some of the most innovative and useful features of our website. We recommend you leave the function on.

13. How we protect your information.

Please note the internet is not a secure medium. However, we have put in place various security procedures as set out in this policy.

We endeavour to maintain the highest levels of security. We know how seriously you consider the protection of your personal information and you can be certain that we have taken all reasonable steps to ensure you can transact online safely and securely. We also keep your information confidential; our internal policies cover the storage, access and disclosure of your information.

 

Deeside Insurance Brokers Ltd. We are authorised and regulated by the Financial Conduct Authority. Our FCA registered number is: 311263.